Correen's Creative Designs
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Ordering & Policies                                                                       810-923-5370



Correen's Creative Designs Etsy Shop
Correen's Creative Designs proudly participates in the Etsy community of handcrafters and holds a shop to offer a number of garment and costume designs for custom order.  Click on any of the thumbnails above to view that item or enter my Etsy shop by clicking on correenscdesigns. If you wish to order, you can check out using the Etsy shop.  If you are not familiar with the Etsy community, please contact Correen directly.

The prices listed are for the item as described in the sizes listed.  Of course, alterations to design and additional sizes can be made, but additional charges will apply. All garments and costumes are made to fit the person who will be wearing it and are subject to the below listed policies. 

The only inventory I have on hand and available for immediate shipment are the items that are clearly marked READY TO SHIP and are limited to the sizes listed.

Items from the Ready to Ship and Sewing Pattern Categories are shipped typically within 1-5 business days.  Shipping times for all my other items are listed in the listing and vary due to the complexity of the item.  Please email if you need an item for a specific date and I will see what I can do.

Of course, the store is just a sample of what can be done, so please let me know if you are looking for something specific.

Custom Design Commissions
I work with clients near and far and am always up for a new project.  Email or call to discuss your ideas for a custom commission to correenscdesigns@charter.net
If you have a photographs or sketches, please attach them to your email.  I take pride in my own creativity and look forward to working with you to create the piece you were imagining.  Please do not ask me to copy another designer's work exactly, it is wrong and I just will not do it.  For character costumes, I will do my best to create an amazing interpretation that will be sure to please.

During the inquiry process, I will discuss your project briefly with you to determine a rough estimate.  If you decide to move forward, a deposit of 50% of the given estimate will be necessary to keep the project moving. After your deposit is paid, I will go to work on sketches of how your garment may look, coordinating your fabric and trim options, researching historical and other practical details necessary to bring the piece to life. 

Before any Custom Commissioned work can be started, an email clearly outlining the scope of work to be done and all pertinenent details will be sent and will need to be acknowledged. 

Communication
The best way to reach me to discuss details is via email.  Sometimes it is easier to explain details over the phone, I do ask that you send an email after the conversation to reiterate key points so I can have the information handy for reference.  I will do the same if I contact you with a question to confirm we understand each other.

Hours of Operation
Correen's Creative Designs is open most week days from 8:00 a.m. until 5:00 p.m. and is located in Brighton, Michigan.  In 2012, I will be closed during the following times:  July 1-14, October 29 - November 5 and December 21 - January 3.  For the July and October closure dates, I will be taking orders and answering inquiries but no orders will be worked on.

Evening or Saturday Consultation appointments for local clients are available by request. 

Pricing and Custom Sewing Rates
Prices for featured designs are for the design as shown in the sizes listed.  Additional charges apply for other sizes and changes made to featured designs.

For custom designed garments, my labor rate for design and sewing services is $20.00 per hour plus fabric, trims and a notions fee.  All time spent researching, gathering materials, drafting patterns, constructing, decorating, fitting and preparing the garment for shipping are subject to the labor rate.

For most sewing orders, the notions fee is $10.00.  The notions fee, however, may vary depending on the notions necessary for the garment's construction.  The notions fee covers the cost of zippers, buttons, thread and other items necessary for construction.

Estimates and Deposits
Costumes and garments that have a set price will be expected to be paid in full prior to beginning.  If a set price item is requested with changes to be made or in a different size, the set price is expected to be paid as a deposit and an additional invoice will be sent for any additional charges incurred and must be paid prior to shipping or delivery.

For custom designed garments, a rough estimate will be given prior to starting.  Due to varying material costs, it is very hard to give an exact estimate prior to starting work.  I do my best to keep our customers informed and am used to working with many different budgets.  Details and items added to the garment by the client during the construction process will add to the final cost.  You will be informed of an approximate cost for those additions at the time of your request.

A deposit of 50% of the given estimate will be required to begin any work.  This deposit is non-refundable and will be applied toward your final balance.

Getting Your Order on the Schedule
An order is considered received after the following three items are received:

1.  The order information from the Etsy Shop or a confirmed design scope of work email for custom comissions
2.  Completed Payment through my Etsy shop or paid deposit invoice. Deposits are typically paid using Paypal and I will send you an invoice for the amount necessary to get started.
3. A completed Measurement Worksheet

Sizing and Measurements
Listed designs are based on standard American sizes.  However, I request further information to ensure a proper fit.  The form on the link below will need to be completed and emailed back in order for me to place your garment order on the schedule.  I will make the item according to the information provided.  I cannot be responsible for fitting issues caused by mistaken measurements - please measure carefully.  If you wish to forgo completing the form, any fitting issues are your responsibility.

Complete the form fields and return as an email attachment to correenscdesigns@charter.net.  If you have a Mac computer or have any trouble getting the form to open, please let me know and I can email it to you directly.  Ask questions if you are unsure about any part of the measuring process.  Please use a cloth measuring tape and provide information in inches.

Local clients, I will take any applicable measurements at your consultation appointment and additional fittings can be arranged to ensure proper fit.

Click here to Access Measurement Form


Portrait Clothing and Prop Costumes for Photograqphers
Please indicate if an item will be used for Professional Photography.  Slight practical adjustments can be made for both ease of use and to ensure a great shot.  For instance, Infant and Toddler Sized Rompers for portrait use are sewn together on the inner leg seam to prevent gaps in photos but snap tape would be used for a special occasion to ease in changing.  Changes can also be made to back closures for multiple sizing to maximize your investment. 

Completion Times
When ordering, please allow as much time as possible prior to when you will be needing the item. Bridal, Special Occasion Dresses and some Costumes require special materials that need to be ordered and time must be allowed for them to be received. Orders are scheduled in order of receipt and are not put on the schedule until both payment and any necessary measurement information is received.  A 25% rush fee may apply for more complex orders that are needed sooner than my next available spot on the schedule.

Halloween and Holiday Orders
Please be aware that Halloween costume orders begin coming in late July and completion times may be a bit longer due to the busy season. Order early to avoid disappointment.
I do my best to make sure everyone is accommodated as quickly as possible but with such a heavy demand, I can only fill a certain number of orders.  Due to the high demand for certain costumes offered it may be necessary for me to stop accepting custom commissions in early September - if you are interested in a special project, please contact me as soon as possible.  During the Halloween season, prompt payment and return of the measurement form are vital to how quick your order can be completed.

Orders for Halloween received by September 10 will be completed for delivery by Halloween.  Orders placed after September 10th may be subject to a rush fee and expedite shipping may be necessary. All Halloween orders will be processed and out for delivery by October 28th. 

To ensure Holiday Delivery, please order before December 1st. Orders placed after December 1st may be subject to a rush fee as well.  All Holiday orders will be processed and out for delivery by December 20th.

If you order before the above mentioned deadlines, UPS Ground or USPS Prioirty Mail will suffice to get your shipment on time.  If you order after the Halloween and Holiday deadlines, upgrading to a quicker service is recommended.   For those last orders in, I will email you with your shipping options if it is getting close. 
 
Payment Methods
Paypal, Credit Cards, Cashiers Checks and Money Orders are all accepted.  I use Paypal to process credit cards as methods of payment for both custom and online orders.  Invoices for deposits and final balances are typically sent via Paypal unless other arrangements are made. Please be advised when paying by e-check, clearance typically takes 5-7 days and your order will note placed on the schedule until I am notified of the check clearing.  For Cashiers Checks and money orders, I allow 3 business days after receipt for your check or money order to clear before beginning or shipping an order. 

Shipping Methods
I ship using either UPS or the United States Postal Service Priority or Express Mail.  Rates according to package size, weight and your address.  For Etsy shop orders, a standard rate is posted and methods outlined - please contact me if you wish to upgrade. Custom orders, I will apply shipping charges to your final invoice once the item is packaged. For Canada and international addresses, please inquire about shipping rates.  If you prefer to use Federal Express, a Fedex account or credit card number must be provided for billing.

If you have a UPS account, you are welcome to supply the number for me to bill your shipping charges to as well. 

Satisfaction and Return Policy
I do my best to communicate with my customers to get a clear picture of what they are looking for. I am confident in my sewing and creative abilities and strive to provide quality items at fair prices. If for any reason, you are not quite happy with any of my work, I will work with you to come to a resolution. Please call right away if an issue should arise. Issues need to be reported within 3 days of receipt per the records of the delivery service used. Do not wear or use the garment until issue is resolved.

Once an item is purchased it is custom made for the person who will be wearing it. Due to this custom service, returns are not considered.

Should an order need to be cancelled, a 75% refund will be given for up to 7 days of order placement. No refunds are given after 7 days. 25% is kept for the spot of the schedule that was held for you and to cover materials and time that already went into the order.

Care instructions will be provided for each item, my work is guaranteed, however, mis care for any item is not. Please follow the care instructions given carefully.

 

Correen's Creative Designs Policies updated February 5, 2012.  Correen's Creative Designs reserves the right to change any of the above mentioned policies at their discretion at any time with or without notice. 

Correen's Creative Designs Policies updated February 5, 2012.  Correen's Creative Designs reserves the right to change any of the above mentioned policies at their discretion at any time with or without notice. 

CONTACT US
Correen Borst-Straub
correenscdesigns@charter.net
810-923-5370

Please call between 7:00 AM and 5:00 PM (Eastern Time). 
If you have to leave a message, I will return your call as soon as possible.

Click here for Correen's Creative Designs Etsy Shop

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